What to Do When a SketchUp Extension Does Not Work

sketchup extension ruby console error
Logo CAD by DBS – Daniel Bieńkowski – SketchUp plugin developer Daniel Bieńkowski
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SketchUp is a powerful 3D modeling software that offers a wide range of extensions. They are to enhance SketchUp functionality. To check more about what are plugins go here 👉 what are SketchUp extensions. But, like any software, there can be instances when an extension error appears. This can be frustrating. Especially when you're relying on an extension to streamline your workflow. In this SketchUp blog article, we will explore this topic. Learn common reasons why SketchUp extensions may not work. Also, you will receive practical solutions to help you troubleshoot and get back on track.

SketchUp plugin license

A very common situation is when the plugin doesn't work and you receive a message about a missing license. You can find possible solutions here: SketchUp license issue. In this text, we assume that the extension license is functioning as intended.

Topics covered in this article to deal with plugin error:

  1. Check Compatibility
  2. Verify Extension Installation
  3. Update SketchUp and Extensions
  4. Disable Conflicting Extensions
  5. Check Extension Settings
  6. Utilize the Ruby Console for Bug Tracking
  7. Contact Extension Developer

Check Compatibility

Before diving into troubleshooting. First, ensure that the extension is compatible with your version of the SketchUp. Extensions often require specific versions or have compatibility limitations. Verify that the plugin you're trying to use is compatible with your SketchUp version. Check also the computer operating system if it's relevant. For this information visit the plugin source. Most likely, it is a SketchUp extension developer's website or the SketchUp Extension Warehouse.

Verify Extension Installation

Double-check whether the extension is correctly installed on your SketchUp application. Go to the Extensions menu in SketchUp and make sure the extension you want to use is enabled. If it's not listed, reinstall the extension following the provided installation instructions. Restart SketchUp after installation to ensure the extension is properly loaded.

Update SketchUp and Extensions

Outdated software versions can lead to compatibility issues with extensions. Check if there are any updates available for both SketchUp and the extension in question. Updates often include bug fixes and improvements. This may address the issues you're encountering. Update SketchUp and extensions regularly to ensure optimal performance.

Disable Conflicting Extensions

Sometimes, conflicts can occur when many extensions interact with each other. To identify if an extension causing conflict follow those steps. Disable all other extensions except the one you're troubleshooting. If the issue disappears, you know that one of the disabled extensions is causing the conflict. Re-enable them one by one until you find the conflicting extension. Next, contact the developer for some help.

Check Extension Settings

Certain extensions come with configurable settings that might affect their behavior. Review the extension's settings to ensure they are correctly configured for your requirements. If you're unsure about any settings, refer to the extension's documentation. You can always contact the developer for guidance as well.

Use the Ruby Console for Bug Tracking

If you're facing a persistent issue, use the power of built-in SketchUp Ruby Console. This is a great tool for bug tracking. The Ruby Console allows you to view error messages and debug information. It provides valuable insights into the cause of the problem. To access the Ruby Console, go to:

Main menu -> Extensions -> Developer -> Ruby Console

How to open sketchup ruby console

Once the Ruby Console is open, reproduce the steps that lead to the issue or trigger the error. Pay close attention to any error messages or stack traces that appear in the console. These messages can provide vital clues about the root cause of the problem. Note down the whole error message. This information will be helpful when seeking help from the extension developer.

Contact Extension Developer

When all else fails, reach out to the extension developer straight forward. Developers do their best to ensure that their extensions are bug-free. Even tho sometimes things don't work. Don't be afraid to reach them. Often you can be the first one who let them know about the issue. They will often provide prompt support. Contact them via their official website, support forums, or any other provided channels. Explain the problem you're facing. As well as the steps you've taken, and any error messages you've encountered. They may have specific troubleshooting steps or a solution to your problem. To contact DBS use this 👉 extension developer contact.


When troubleshooting SketchUp extension issues, use first the Ruby Console for bug tracking. By utilizing this tool, you can not only capture error messages. The Ruby Console is a valuable resource for developers and users. It helps to streamline the bug-tracking process and improve communication with extension developers. You can view stack traces, and gain valuable insights into the cause of the problem. Combine this information with the other troubleshooting steps. Especially: checking compatibility, verifying installation, and seeking community support. This will enhance your chances of resolving the issue successfully.